Quality - feedback

KOTUG strives for high standards in service delivery and welcome feedback from individuals, intermediaries, charities and anyone who works with us, on all aspects of our services. Such feedback is invaluable in helping us evaluate and improve our work.

Complaints, compliments & suggestions

PROCEDURE

Any verbal or written compliment, complaint or suggestion will be recorded by the member of staff receiving the compliment, complaint or suggestion and be passed to the appropriate manager for follow-up and feedback towards to the client or anyone who works with us.